We are available to take your calls from 9:00 a.m - 6:00 p.m Est. Monday - Friday. During these times we will have someone available for you to answer any questions you might have. For all other times, feel free to leave a message and someone will respond within 24 hours. You may email us at info@brighttots.com anytime and we will respond by the method in which you would like a response. Our phone number is (352) 445-0827 and our mailing address is as follows: Bright Tots P O Box 132 Candler, Fl 32111-0132 info@brighttots.com *We are a Florida based business and must tax Florida State residents*Florida ORDERING: Not comfortable with ordering online? Aside from ordering online, you can print out an order form and send it to us via US Mail at: Bright Tots P O Box 132 Candler, Fl 32111-0132 or FAX it to: (352) 680-1001 ** We accept School District Purchase Orders (PO's) - Feel free to call the order in or fax it to the above number ** Please note: Payment is due upon receipt. **We accept Visa, Master Card, American Express, Discover Card, Pay Pal, Money Orders or Personal checks. Please note: Personal checks must clear before your order is shipped. ** SHIPPING ** ** Bright Tots will only ship orders within the U.S.** **Bright Tots ships using The USPS and FedEx Ground USPS Priority Mail states delivery time is between 2 – 3 days, including Saturday within the contiguous 48 states and 3 – 4 days to Hawaii or Alaska. USPS Parcel Post and FedEx deliveries range anywhere from 3 – 7 business days Please note: Bright Tots chooses ground carrier. All orders will be given a tracking number upon shipping ** ** Call us at (352)445-0827 if you need your order fast! ** Please note: Only overnight delivery is offered via USPS Express Mail and it is guaranteed. Customer pays exact shipping amount on these services. Bright Tots makes every effort to ship your order as fast as possible. ** SHIPPING RATES ** Shipping rates for USPS Priority Mail are based according to the USPS. For more information, you can go to the USPS shipping calculator by visiting www.usps.com Shipping rates for FedEx are bases according to FedEx. For more information, you can go the FedEx rate calculator by visiting www.fedex.com ** Delivery Time ** **Bright Tots will ship most orders placed before 1:30pm on the same day Orders placed after 1:30pm will ship the next business day ** USPS Priority Mail Delivery time is between 2 – 3 days, including Saturday within the contingent 48 states and 3 – 4 days to Hawaii or Alaska. FedEx deliveries range anywhere from 3 – 7 business days Delivery times are estimates. Weather and Holidays can cause unexpected delays. ** Our Return / Refund Policy ** *Credits to a credit card can only be issued to the exact credit card used at the time of purchase. For returns you must call or email your reason for returning an item. You will receive an RMA# (Return Merchandise Authorization Number) that must be visibly written on the outside of the package being returned. All merchandise must be returned in its original packaging. Along with the RMA number, include your name, address, phone number and a copy of the original packing slip or invoice. Failure to obtain an RMA number can cause delays in the crediting process. Customer agrees to pay all shipping costs, unless merchandise is defective. All returns must be returned in new condition and its original packaging within 15 days of receiving the RMA number. Please note: There is a 10% restocking fee to cover credit card and miscellaneous fees. ** Not Satisfied ** If you are simply unsatisfied with the product and would like to return it, you must pay the shipping cost. You will only be refunded for the item(s) being returned. Customer will be credited upon receipt of the returned package. We will gladly issue a refund. **All shipping costs will be paid by the customer** Please contact us at support@brighttots.com for return instructions ** Damaged or Incomplete Shipments ** Any damage to the outer package should be noted at the time of delivery. Make sure to describe the damage on the delivery receipt/bill of lading and try to get the delivery persons signature as the damage might have occurred during transit. Your package should be inspected immediately. Any shortages or internal damages should be reported upon discovery. To report damages or shortages, call us at either of the numbers listed above and we will do our best to correct the problem. Have your order number ready. No Returns or Exchanges after 15 days from date of purchase